Quality Assurance Engineer

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role: Glean is building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

We are looking for a Quality Assurance Engineer to assess the quality of our web application through Manual & Automation testing. You will be responsible for finding and reporting bugs and glitches with the initial level of RCA. You should have a keen eye for detail and excellent communication skills.

You will:

Create, Execute and Maintain test plans thoroughly to qualify product releases and features

Do initial RCA on bugs found using developer tools - network and console tabs, GCP server logs, SQL analysis etc

Report bugs and errors using Jira with in depth details to help engineering team identify and fix the issue

Help reproduce bugs raised externally

Execute extended/edge cases around the main use case to help evolve the test plans

Work with development team to keep Test plans up to date with new changes

Contribute to the existing automation framework. Triage and fix failing tests and keep them up to date with product changes

About you:

Proven 2+ years of experience as a Automation and Manual Tester, testing responsive web pages

Experience in testing on different OS platforms and browsers

Experience in testing RBAC/permission models a plus

Working experience with tools like Jira, Chrome Developer tools etc. to report and troubleshoot errors

Strong knowledge of web based applications workings

Strong organisational skills and thoroughness in executing test plans

Attention to detail and an analytical mind to come up with hard to find edge cases

Experience working in agile teams with multiple product releases per week

Comfortable working w