Fraud Investigator (12-month FTC)

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

As a Fraud Investigator you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will:

Monitor the risk alert queue and identify high risk behaviour within the business portfolio

Conduct fraud investigations within service level agreements to reduce potential revenue losses

Attain a thorough understanding of GoCardless’ product, policies and processes

What excites you

The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success

Having the opportunity to learn more about data and how to use it to make informative decisions across the business

Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries

What excites us

You have some experience in a fraud investigations role or similar and are looking for your next challenge

You use logic and reasoning to separate legitimate behaviour from suspected illicit activity

You understand the implications of new information for both current and future problem-solving and decision-making

You use your written English skills to strike the right tone with internal and external stakeholders.

You’re driven by initiative, and understand the impact of every decision you make on our merchants

Results-focused: You can prioritise, organise, and show initiative and willing to get the job done

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

Base salary range: €1,600 - €2,400 (gross).

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€1,600 - €2,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
(some of) The good stuff

Wellbeing - stay healthy with dedicated support and medical cover

Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period

Adaptive Working - allows you to work flexibly, around your lifestyle

Parental leave - to suit everyone embarking on life's great adventure

Learning Budget - lead your own development with an annual learning budget

Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values ; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity , always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC