Incident Management Specialist

We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply!

Interacting with customers through phone calls and emails, providing explanations
Resolving complaints and ensuring a high level of service.
High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
Processing incoming requests from users in the admin.
Panel data collection for incident analysis
Provide suggestions for improving the quality of incident resolution and their reduction.

Excellent oral and written speech in Urdu language & English language.
High stress resistance.
Ability to take Initiative.
Ability to work with a large amount complex information.
Ability to remain calm and make decisions under pressure, especially during high stress incidents.
Teamwork & collaboration with colleagues.
Experience in handling accidental cases would be a plus.