Customer Support Specialist

We are seeking a bilingual Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat) on a flexible 2-and-2 rotating schedule. In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status. The ideal candidate possesses excellent oral and written communication skills in both English and Vietnamese, maintaining a polite and professional dialogue at all times.

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Excellent oral and written communication skills for both Vietnamese ( Fluent) and English language.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.