IT Systems Engineer

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed.

What will I be doing?

Identify and solve team, organisational, and business automation and integration problems.

Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.

Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.

Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.

Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation

Drive IT incident response in concert with other InfoSec and engineering teams

Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar

Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato

What skills do I need?

First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability are a plus .

You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.

You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!

You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.

Nice to have: