Relationship Manager, Scale

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What is the opportunity?

Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention

Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them

Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals

Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline

Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

Track and report all key metrics related to customer growth, retention and Intercom product usage growth

What skills do I need?

2+ years selling SaaS products, ideally 1+ years in closing role

Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)

Strong sales instincts and track record hitting and exceeding quota

Exceptional written and verbal communicator

Comfortable and energized operating and problem-solving in a fast-moving organization.

Exhibits a growth mindset, intellectual curiosity, and ambition

Ability to build and maintain deep client relationships across levels in complex organizations

Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercom employees, friends, and family

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

The OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc.