Adoption Strategist (Engagement Manager)

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.
We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.
The Ironclad Adoption Strategist (AS) is a strategic role designed to accelerate customer adoption, increase user engagement, and maximize the business value of an organization's Ironclad investment. The Adoption Strategist is Ironclad's primary customer-facing owner for enterprise and strategic accounts, responsible for leading customers from the first presales service engagement through foundational adoption.
Working cross-functionally with Customer Value, Product, Sales, and Engineering teams, the adoption strategist develops adoption frameworks, accelerates user engagement, and designs implementation and adoption paths that are designed from the start to activate AI-powered workflows and deliver measurable outcomes that support long-term customer success.
The ideal candidate possesses a strong consulting mindset, exceptional communication skills, experience leading enterprise transformation initiatives, and deep knowledge of SaaS platforms, AI technologies, organizational change, and customer adoption methodologies.

What you'll be doing:
Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.

Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad’s enterprise and strategic customers.

Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.

Partner closely with Contract AI Services to ensure that implementation and AI configuration work is designed to support the customer's long-term adoption path.

Own project execution end-to-end: manage timelines, track deliverables, identify and escalate risks, and maintain stakeholder alignment across internal and customer teams

Manage escalations with confidence — reset expectations, realign stakeholders, and resolve scope conflicts without waiting for leadership to intervene

Contribute to the improvement of delivery methodology, scoping playbooks, and adoption frameworks that scale the function's effectiveness over time

Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback.

Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify opportunities for growth and expansion.

Stay current on emerging AI technologies, SaaS capabilities, and industry best practices to continuously enhance customer value.

What we're looking for:
Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field.

3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.

Experience leading ente