Sales Operations Specialist

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Nebius is building the infrastructure for the AI era, providing scalable cloud and AI infrastructure solutions to some of the world's most innovative organizations. As our business continues to grow, operational excellence, data accuracy, and scalable commercial processes are critical to delivering an exceptional customer experience.

The Sales Operations Specialist will support and optimize core commercial operations processes across contracting, billing, and sales support functions. This role is responsible for ensuring the accuracy and integrity of commercial data throughout the customer lifecycle—from sales request validation and contract execution to billing configuration, invoicing support, and operational reporting.

The role focuses on ensuring that sales agreements are accurately translated into contracts, billing configurations, and internal systems while maintaining operational accuracy, pricing compliance, and smooth cross-functional coordination. The ideal candidate combines strong attention to detail, analytical thinking, and a process-oriented mindset to support business growth and operational excellence.

Your responsibilities will include

Commercial Operations & Contract Management

Support the end-to-end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements.

Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding.

Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows.

Handle both routine and non-standard operational cases, providing solutions and escalating issues when necessary.

Ensure adherence to pricing guidelines, approval workflows, and commercial policies.

Billing Operations & Revenue Support

Support billing processes, configurations, and system administration to ensure accurate invoicing and revenue operations readiness.

Review and validate sales requests to ensure contractual terms and billing details are correctly reflected in internal systems.

Coordinate with Finance regarding invoice, payment, or billing discrepancies and support issue resolution.

Participate in the NBA Ops Channel on-call rotation, supporting operational requests and routine case management.

Prepare and maintain standard operational, billing, and payment reports.

Ensure proper documentation and effective communication across teams.

Identify operational gaps, process bottlenecks, or deal execution risks and proactively escalate them.

Partner closely with Sales teams to ensure operational readiness and smooth deal execution.

Data Quality & Operational Analytics

Monitor data accuracy across CRM, ERP, and billing systems and proactively identify discrepancies.

Support reporting and analysis related to contracting, billing, operational performance, and commercial processes.

Contribute to process improvement initiatives by identifying opportunities to increase efficiency, scalability, and data quality.

Assist in maintaining operational KPIs and performance metrics to support business decision-making.

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