Customer Support Associate

Location: Hybrid, based from our European Excellence Hub in Vilnius, Lithuania About The Position At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses in Europe, we support strong operational performance across the value chain. The Customer Support Associate is a non‑customer‑facing role supporting Order‑to‑Cash (OTC) activities through accurate execution and high‑quality data maintenance within enterprise systems. The position focuses on providing operational support that enables efficient, compliant, and stable business processes across multiple European markets. You will work closely with internal teams such as Customer Service, Supply Chain, Finance, Pricing, Warehouses, Global Business Services, and IT, operating within defined procedures and using approved inputs. What does success look like? Accurate and timely execution of Order‑to‑Cash support activities
High data quality across pricing, master data, and invoicing processes
Smooth collaboration with internal stakeholders across functions
Stable, compliant day‑to‑day operations supported by strong system discipline
Proactive identification and escalation of data or process issues
Key responsibilities Support Order‑to‑Cash processing by:
Resolving EDI order errors
Managing intercompany order follow‑up
Processing invoice cancellations
Creating credit and debit notes
Supporting rebate activities
Monitoring Proof of Delivery (POD) status
Maintain and update pricing‑related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies
Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
Coordinate customer creation and data update requests with required internal teams
Collaborate with internal stakeholders to support system‑ and data‑related operations
Enforce Owens Corning safety standards and promote a structured, compliant working environment
Skills and capabilities necessary to succeed Fluent in written and spoken English
Working knowledge of Order‑to‑Cash processes
Experience using ERP systems (SAP or equivalent)
Familiarity with pricing data, invoicing flows, and EDI‑related topics
Strong attention to detail and ability to work accurately with data
Ability to work effectively in a back‑office, non‑customer‑facing role
Strong collaboration skills with internal teams across functions
Education & experience Degree in Business, Supply Chain, Finance, or equivalent
Experience in OTC, Order Management, or Shared Services preferred
Experience in a regional or multi‑country environment is a plus
Role‑specific training and system onboarding will be provided
What we offer Opportunity to grow in an international, purpose‑driven organization
Exposure to regional European operations and cross‑functional collaboration
A modern, welcoming office located in Vilnius
Hybrid working model
Private health insurance
Annual performance‑based bonus
Access to global learning and development opportunities
The gross monthly salary for this role is between 1800 to 2300 EUR gross, with the final offer reflecting your qualifications and experience. About Owens Corning Owens Corning is a building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2025 sales of $10.1 billion. For more information, visit www.owenscorning.com . Owens Corning is an equal opportunity employer.