People Process & AI Automation Specialist

About the role: At FYUL, we move fast and dream big. To support our global scale and ambitious goals, we are focused on building an operational engine that is lean, agile, and powered by modern AI tools. We are hiring a People Process & AI Automation Specialist to design, simplify, and automate how our global Human Resources department operates across tools, processes, and service delivery to ensure a best-in-class employee experience. In this role, initially your focus will be getting the operational fundamentals right - mapping end-to-end employee journeys, eliminating friction, and standardizing core processes. In parallel, you will use everyday AI tools (like Claude and Gemini) to help our teams work smarter and faster with our customer - employee in mind. As our core offering becomes clean and organized, your scope will naturally expand to designing, testing, and deploying custom AI agents to take automation further.

Your daily tasks will include:

Process Optimization & Operational Excellence
- Map & Organize: Analyze, map, and clean up processes across the global Human Resources department covering the full Employee lifecycle (e.g., onboarding, internal movement, service desk requests, operational support).
- Eliminate Friction: Apply practical process optimization techniques to spot bottlenecks, duplicate work, and manual drag without getting bogged down in heavy bureaucracy.
- Define Standards: Create clear SOPs, lightweight documentation, and operational standards that scale smoothly in a fast-paced global environment.
- Track Impact: Establish process metrics and operational tracking to measure performance gains against our ambitious HR & People goals.

AI Augmentation & Automation
- Work Smarter Now: Leverage everyday AI tools - primarily Claude and Google Workspace (Gemini, Apps Script) - to optimize documentation, administrative workflows, and knowledge retrieval.
- Smart Workflow Design: Connect existing systems like HiBob with AI tools to streamline our operations so we can deliver a faster, more seamless service experience to our internal customers.
- Build AI Agents: As processes are organized and governed, translate practical operational workflows into custom AI agents for employee self-service, knowledge retrieval, case routing, and reporting.
- Govern & Safeguard: Bring a strong conceptual understanding of AI safety and data privacy to adhere to FYUL’s high security standards, ensuring every new tool, automation, and agent deployment is built responsibly from day one.

AI Ambassadorship & Community Participation
- Be an AI Ambassador: Educate, upskill, and share practical AI prompts and tools with colleagues.