Customer Service Engineer for Angiography and X-ray

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Description of this position: The Customer Service Engineer plays a critical role in ensuring the reliable performance and long term safety of angiographic and X ray systems installed at customer sites. This position combines hands on technical expertise with high quality customer interaction, supporting healthcare providers in delivering accurate diagnostics and uninterrupted clinical operations. The engineer is also serving as a key communication link between end users, the Customer Care Center, and internal operational teams. Through precise documentation, proactive problem solving, and adherence to established service processes, the Customer Service Engineer helps maintain customer satisfaction, equipment uptime, and overall service excellence. In this position, we are looking for a professional based in, or near Kazan, with frequent travel throughout the assigned territory. Your role: Perform installation and commissioning works, as well as maintenance, repair, and modification of angiographic and X-ray systems in accordance with established customer service processes.
Completion of service goals and tasks set by management. Timely notification of the Manager and Customer Care Center of all problems and complaints from customers.
Coordination of work with the operations department and Customer Care Center.
Proper communication with end users' technical services.
Timely and accurate record keeping, prompt reporting and submission of documents in the established form and within the established time frame.
Careful use of entrusted tools, instruments and equipment.
Your expertise: University degree in Biomedical Engineering, Electronics, Mechatronics, Medical Technology, or a related technical field
Strong knowledge of diagnostic imaging systems, especially angiography and X‑ray
Familiarity with electromechanical systems, digital imaging, and network connectivity
Ability to read and interpret technical documentation, schematics, and service manuals
Excellent communication skills for interacting with customers and technical teams
Strong problem‑solving abilities and a proactive, customer‑focused mindset
High level of responsibility, accuracy, and attention to detail
Willingness to travel to customer sites as needed
Valid driver’s license
Ability to work flexible hours depending on service demands
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at [контакты и ссылка отклика — после бесплатной регистрации] As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume b