WPP Production | Localization Delivery Manager

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About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP Production is part of WPP.

Job Role: Localisation Delivery Manager Overview The Localisation Delivery Manager is responsible for delivering translation, creative translation and transcreation projects on time, on budget, and to the highest quality standards for a key client – a leading global cloud computing and technology services provider. In this role, you will act as the dedicated primary contact for client teams. You will provide local, in-region expertise and end-to-end management of agency-supported localisation requests. You will own brief validation, triage to linguists and internal production/studio teams, communication and delivery accountability. This role requires a strong combination of project management expertise, hands-on experience managing internal and/or external linguists, and a willingness to work directly with clients as a key point of contact. The ideal candidate possesses strong client-facing skills and is fully comfortable managing these relationships directly. Additionally, we would highly value candidates who have knowledge of AI-led translation/transcreation tools, alongside utilizing and leveraging AI agents to produce localised copy. Proficiency in tools like Unifyr and Asana is also preferred. Key Responsibilities ： Client Relations & Communication • Client Contact: Serve as the dedicated, primary point of contact for clients, managing their expectations, deliverables, and timelines on assigned projects. • Consultative Communication: Structure and lead regular status updates, confidently guiding clients through project scope, schedules, and changes as needed. • Brand Alignment: Partner with clients to understand their brand guidelines and localization needs, ensuring high levels of satisfaction. • Issue Resolution: Handle client feedback and complaints professionally, troubleshooting issues as they arise and escalating complex risks to senior management.

AI & Localization Technology Innovation • AI Agent Utilization: Leverage AI agents and prompt engineering techniques to generate AI outputs with client-specific brand voices, glossaries, and style guides.

Project & Process Management • Brief Clarification & Triage: Own brief validation, triage and delivery accountability. This includes triaging briefs to internal/external linguists and internal Production/Studio teams. • End-to-End Ownership: Manage the end-to-end lifecycle of delivering diverse language and production scopes independently—from initial briefing and scoping through to final delivery and billing—including but not limited to translation, creative translation, and transcreation. • Workflow Optimization: Keep pr