Field Services Engineer

About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for nine consecutive years and global energy storage battery shipment has also ranked No.1 for five consecutive years.

Responsibilities
On-site Executio n: Perform on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS), ensuring optimal system performance and safety.
Task Managemen t: Execute service activities and assignments in strict accordance with directives from headquarters and established company procedures.
Regional Team Leadershi p: Oversee the task allocation, daily supervision, and technical mentorship of regional field service personnel to ensure high-quality service delivery.
Workflow Suppor t: Guide and assist regional team members with accurate work order submission, documentation, and reporting.
Emergency Respons e: Act as the primary point of contact for regional emergencies, coordinating rapid response efforts to minimize system downtime and operational impact.
Customer Satisfactio n: Manage customer relationships proactively, address technical inquiries effectively, and take ownership of customer satisfaction metrics within the regio n.
Technical Consultatio n: Provide expert technical consulting and troubleshooting support (both on-site and remotely) to end-users, local dealers, and distribution partners.
Cross-functional Coordinatio n: Collaborate with internal departments regarding quality issues, system performance, and emergency protocols. Support regional field activities including data collection, quality rework, and system commissioning.

Requireme nts
Bachelor's or Master's degree in Science or Engineering.
Three (3 ) + ye ars and of on-site experience in the battery or automotive industries.
Preferr ed: Proven hands-on experience in the operation, maintenance, and repair of utility-scale energy storage systems (BE SS).
Strong understanding of battery structural principles, failure modes, and common maintenance procedures.
Fundamental electrical knowledge and familiarity with after-sales service workflows; practical battery maintenance experience is a plus.
Excellent team player with strong interpersonal skills.
Must be adaptabl e to frequent business travel and flexible working hour s, capable of performing efficiently under pressure.
Proficient in Microsoft Office Suite. Ability to draft technical reports, communicate effectively with diverse stakeholders, coordinate cross-functional teams, and drive complex issues to resolution.
Language Skil ls: Full professional proficiency in English,Chinese and local Language.