Global Vendor Operations Specialist

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, Denver, Seattle, Atlanta, Washington D.C.

About the role

The Global Vendor Operations Specialist is a hands-on operational role responsible for the day-to-day execution of vendor management activities across Cloudflare's global infrastructure operations. Working closely with the Global Vendor Manager, this role ensures vendors are properly onboarded, performing to agreed standards, and continuously improving through data-driven performance management.

This position serves as the primary operational liaison between Cloudflare and external service providers, translating strategic vendor relationships into tactical execution excellence.

Responsibilities

Vendor Onboarding & Integration

Guide new global vendors through the complete company setup process from contract signature to operational readiness

Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and daily operational workflows

Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization

Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards

Establish initial communication cadences and operational rhythms with new vendor teams

Work with IT, Security, Procurement, and Legal teams to provision system access and complete required clearances

Metric Tracking & Performance Scorecards

Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance

Monitor Service Level Agreements (SLAs) across all active vendors, flagging breaches and tracking resolution

Develop vendor scorecards that provide clear, objective assessments of vendor performance

Create executive-level dashboards summarizing vendor health across the global portfolio

Establish data collection processes to ensure accurate, timely performance measurement

Partner with vendors to align on measurement methodologies and data sources

Performance Improvement & Issue Resolution

Conduct root cause analysis when vendors miss SLA targets or performance benchmarks

Schedule and facilitate regular operational review meetings with vendor teams to discuss performance trends

Track improvement plan progress and escalate persistent issues to the Global Vendor Manager

Identify patterns across vendor performance issues and recommend syst