Safety Operations Analyst

As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience.

Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback.
Track and analyze key performance indicators (KPIs) related to safety operations.
Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders.
Reports to the business related to Safety data.
Lead initiatives to drive continuous improvement in incident response and prevention.
Proposition of new solutions to improve internal systems and external product features.
Work closely with product and business teams to test new features.
Run manual processes to remove non compliant users from the platform.
Identify and establish partnerships that can enhance safety metrics and overall user safety.
Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.)

Proficiency in English
Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery)
Experience with data analysis
Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred
Excellent knowledge of Excel
Process standardization and continuous improvement
Cross-functional teamwork/stakeholder management