IT Support Specialist

About Proton

Join Proton and build a better internet where privacy is the default

Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right . Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!

We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here !

About the position:

We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment.

What you will do

Provide daily IT support to employees: diagnose, troubleshoot, and resolve hardware, software, and access issues

Prepare, maintain, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees

Set up and maintain network connections and devices

Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux)

Administer and support the Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.)

Work with Atlassian products such as Jira and Confluence

Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV equipment)

Continuously improve the efficiency and reliability of internal IT operations

Explore and apply AI tools to streamline IT support and internal processes (e.g. building scripts or lightweight apps with AI assistance, automating repetitive tasks)

Maintain accurate documentation and communicate clearly with end users and team members

Job requirements

3+ years of experience in IT support or IT operations

Good understanding of networking fundamentals

Hands-on experience with MDM tools (any platform)

Familiarity with Windows, Linux, and/or macOS operating systems

Basic scripting skills (PowerShell, Bash, etc.)

Experience administering Microsoft 365 and Atlassian products

Comfortable using AI tools in daily work, and building simple applications or automations with AI assistance

Interest in or experience integrating AI solutions with existing systems and tools

Strong problem-solving and analytical skills

Excellent communication and customer service skills

Ability to work independently and within a team

What We Offer

Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here )

Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.

Technology: you'll get the right hardware and the right software you need to do your best work.

Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.

Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day

In-Person Collaboration: Amazing things