Renewals Account Manager - Commercial/Named (Bilingual Spanish)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Renewals Sales Representative for Named segment is focused on exceeding renewal and expansion quotas by proactively managing an annual pipeline. Key responsibilities include reaching out to customers ahead of support expiration for technical health checks, promoting product adoption, educating on new features, and driving renewals, upgrades, and new license sales. The position involves cold calling lapsed customers, collaborating with various departments to prepare agreements, and negotiating at the CxO level. The role also includes accurate forecasting, business analysis, assisting with licensing transfers and support tickets, and providing strong support to channel partners. Maintaining impeccable records in Salesforce and meeting KPIs and customer satisfaction goals are essential aspects of the role.

What You’ll Do

Responsible for overachieving Quota tied to territory Renewal and Expansion goals

Effectively manages Annual pipeline, by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks

Proactive engagement with customers with the goal of educating customers of new product features, additional products, tie it to the business outcomes, close renewals and grow accounts by selling and closing Upgrades and New Licenses

Understand who the stake holders at the customer and at partner, what matters to them, and work backwards.

Cold call customers with lapsed support, with the goal of reactivating support.

Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’s

Clearly communicate and sell complicated offers, internally and externally

Effectively negotiate Renewals offers at the CxO level

Accurate forecasting, business analysis and sharing insights

Assisting customers with whatever is needed to ensure customer success, including but not limited to:

Licensing Transfers (opening license cases, walking customers through the process, ensuring satisfactory resolution)

Customer Support Ticket Assistance (Educating customers on how to open support tickets, escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)

Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses

Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)

Impeccable Salesforce hygiene

Manages inbound Renewal inquiries though different Renewals portals

Prioritize workload to meet all KPIs, goals and objectives.

Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings

What You’ll Bring

Minimum of 3+ years relevant work experience is one or more of the following: Sales, Account Management

Bilingual (Fluent in English and Spanish)

Customer Success Account Management, Renewals experience is a plus

Proven track record of overachievement of quota and KPIs

Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team

Good communication skills with demonstrated ability to effectively communicate and influence at all levels o