Success Manager

About Addi
We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 3.6 million customers and partner with more than 55,000 merchants, making Addi Colombia’s fastest-growing marketplace. With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.
 
But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role
This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive
Act as a strategic advisor and growth partner to our most important merchants—maximizing lifetime value, driving product adoption, and unlocking expansion opportunities. The Success Manager leads a portfolio of high-impact partners, ensuring tangible commercial outcomes, operational excellence, and long-term retention. This role also plays a critical part in shaping Addi’s product roadmap and go-to-market strategy, bringing structured insights from the field directly into the heart of the business.

What you will do
Lead and Strengthen the Key Accounts Team
Lead Addi's commercial team (+15 people), ensuring alignment with business goals and fostering talent development.

Own the commercial relationship with Addi's top Key Accounts, driving strategic growth and long-term partnerships.

Design and implement a performance management process for the team, with clear KPIs and regular performance tracking.

Build a culture of commercial excellence, focused on results, accountability, and continuous improvement.

Increase Share of Wallet (SoW) of the KAs during 2025:
Design and implement account plans by brand with monthly actions and coordinated WoW cadence between Sales and Marketing.

Lead mandatory Monthly Business Reviews (MBRs) with each brand’s Commercial Lead

Deliver high-impact commercial pitches with sales performance, marketing strategy, and growth plans

Build automated weekly performance reports for partners

Drive execution of the Marketing Machine GTM, including PACs, trade marketing initiatives, and Vendor Vault rollout.

Merchant growth and activation
Achieve ≥ 90% activation rate for newly onboarded merchants within the first 30 days of launch.

Drive ≥ 20% quarter-over-quarter GMV growth across the managed portfolio through tailored enablement strategies.

Deliver custom success plans for 100% of high-potential merchants, mapped to vertical-specific growth drivers.

What we’re looking for
Pior background in:
6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles.

Proven track record managing B2B client portfolios and delivering commercial impact.

Experience in fintech, SaaS, payments, ret