Lead, Strategy and Operations (Kuala Lumpur based)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

The Regional Management Office sits within Agoda’s Global Supply department and partners closely with regional leadership to define strategic priorities, drive execution and manage business rhythm across the region. We also work hand-in-hand with the Business Development teams on the ground to identify and unlock accommodation supply growth opportunities.

The Opportunity:

As a Lead in the Strategy and Operations Team, you will be instrumental in helping the Regional VP, Country Directors, and your Strategy and Operations Manager to structure, drive, and land the region’s most important strategic initiatives. You will run initiatives end-to-end — from framing the problem through planning, governance, execution, and post-launch review — while providing analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

You bring strong strategic thinking, program/project management (PMO) discipline, analytical acumen coupled with the ability to dive into the details, and a high level of operational savvy. You are an expert at interpreting and actioning strategic business goals, including project prioritization, planning, and setting relevant KPIs. You have a history of owning projects and are relentless in driving these through to completion.

The role is based in Kuala Lumpur and reports to the Strategy and Operations Manager.

In this Role, you’ll get to:

Work closely with regional leadership to define strategic priorities for the markets

Lead strategic projects end-to-end — from framing and planning through governance, execution, and review

Prioritize and plan projects, then set and drive KPIs to completion

Own operational execution and process streamlining

Build business cases and secure buy-in from senior stakeholders

Analyze data in Excel and automate dashboards and reports for the team

Prepare and present executive-ready decks and insights to leadership

Build tools that improve team productivity and efficiency

Support local teams on commercial development and program/operations improvement

Represent the region as an ambassador to other internal teams

What you’ll Need to Succeed:

5+ years in program/project management (PMO), operations, or strategy, leading complex programs end-to-end

Strong project-structuring skills — turn ambiguous problems into clear plans, workstreams, and milestones

Strong analytical and problem-solving skills, comfortable working with data

Advanced Excel and PowerPoint skills

Working knowledge of SQL and a data visualization tool (Tableau, Superset, or Metabase)

Comfortable utilizing AI to improve work efficiency, quality and output

Some business development or commercial experience

Strong communication skills, with ability to influence cross-functional stakeholders without formal authority

Bachelor’s degree or equivalent experience

Experience in Internet, consulting, technology, or travel industry is a plus

You’ll thrive in this role if you:

Own your scope like an owner and drive projects relentlessly to completion

Are proactive and responsible — take initiative and always close the loop

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