Manager, SMB Sales

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are looking for an Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals.

As an experienced people manager with sales experience, you will lead a successful remote Sales team that generates success for our sellers and Square. You'll use insights and data to support and coach your AEs, while building a team culture of high performance, ownership and accountability. Your entrepreneurial approach will be a valuable contribution to developing our strategy, growing the team, and establishing a culture of crisp execution.

We expect this individual to work with a team of remote AEs to co-sell and generate revenue for Square. You will have an active role representing Sales across internal teams, working together with leadership on strategy definition and sales plans. As a brand ambassador for Square, you'll help drive our mission while managing and developing your team of Account Executives to achieve their full potential.

You Will

Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely

Support direct reports by participating in client and prospect meetings

Develop a sales team which includes hiring and training new account executives on sales process

Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management

Build predictable and repeatable sales funnel processes and best practices across team

Conduct weekly pipeline review and forecast meetings with AEs

Coach direct reports regarding strategies to increase revenue and customer success

Evolve the sales strategy, process and tactics to improve performance

Use the customer voice to improve our products

Envision new ideas and approaches and take them to fruition

You Have

2-3+ years of sales management experience, leading quota-carrying Account Executives or full-cycle sellers is preferred

3 years of documented sales success as an individual contributor exceeding target

Experience in hiring, training and ramping new Account Executives

Proven track record in collaborating across different teams with the ability to inspire change

Leadership and coaching experience and a desire to help others be their best

Expertise in creating structure around sales metrics and managing yourself and others to achieve these metrics

An understanding of how to refine decision-making and consider the downstream and upstream effects of potential decisions

We're working to build a more inclusive economy where our customers have equa