Operations Lead

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Safety is a top priority at Coupang and all Coupang hires must have a safety-first mindset. The Operations Lead will perform various duties within assigned department to facilitate operations safely at the Riverside Fulfillment Center (FC). Areas responsible may include but not limited to Environment, Health, and Safety (EHS), Quality, Inbound, Inventory, Replenishment, Outbound, and Maintenance. As a leader of the team, you will provide safety leadership, train new hires, be a key contributor in safety programs, participate in department meetings, engage other FC workers, assist in developing standard operating procedures, and generate necessary reports.

What You Will Do

Provide training for new hires and existing workers on various topics including safety, quality, operations, maintenance, and others as required.

Provide oversight and direction to FC workers.

Ensure all required trainings are completed.

Develop solutions to issues that come up in the FC.

Engage FC workers, encouraging a safe and positive work environment.

Assist in developing and ensuring execution of standard operating procedures.

Assist other departments as needed.

Operate an RF gun/PDA device.

Maintain safety and housekeeping standards in the FC.

Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time

Review workload and assign tasks to employees

Properly train and coach warehouse team and provide positive developmental opportunities; recommend disciplinary actions as needed

Correctly utilize a warehouse management system and maintain appropriate work documents

Establish, maintain, and promote exceptional customer service

Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools

Provide support and backup to warehouse management

Competencies

Proactive critical thinking and problem-solving

Able to supervise and lead a team

Effective communicator

Basic math

Computer literacy

Able to work independently or as part of a team

Detail-oriented

Able to work in a fast-paced environment

Supervisory responsibilities

Lead worker training and development

Ensure workers following the SOP in all areas of the department

Coach and mentor worker’s

Coordinates and provide training to workers as needed

Identify and report failures related to safety, operations, SOP execution, and any other significant issues that arise.

Work environment

Fast-paced

Medium to loud noise levels

High and low warehouse seasonal temperatures

Minimal exposure to dust

Steel-toed shoes/boots required

Physical demands

Must be able to