Linehaul, Director of Operations

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

What You Will Do

Scope and create project plans for strategic, tactical, cross-functional projects and programs

Develop processes and coordinate execution across teams

Drive project delivery and communicate status, risks and process/product changes to senior management

Lead cross-team coordination and manage multiple competing priorities simultaneously

Design, implement, and optimize strategic initiatives

Conduct data mining and analysis to support decision making

Challenge and influence stakeholders including organization leaders

Think strategically and execute methodically in a fast-paced environment

Use analytical and quantitative skills to develop business cases backed by hard data and metrics

Clearly communicate data insights to stakeholders

Basic Qualifications

Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field

10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience

Demonstrated experience leading and owning cross-functional programs

Extensive experience owning the design, implementation, and optimization of initiatives

Experience with data mining and data analysis

Confidence operating in a highly ambiguous and iterative business space

High attention to detail including proven ability to manage multiple, competing priorities simultaneously

Willingness to challenge and influence other stakeholders, including the organization leaders

Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired

Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

Ability to clearly communicate data insights to others

Preferred Qualifications

MBA and work experience in dedicated project management

Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen

Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

Demonstrated experience communicating data insights to others, including use of data visualization tools

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if