Senior Sales Operations Analyst

About Docker
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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We are seeking a Senior Sales Operations Analyst to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth.

Your primary focus will be providing front line support to the field via our ticketing system, managing users within our tech stack, assisting with end of month FP&A requirements, and focusing on data hygiene.

An ideal candidate is a start-up builder who has experience in working with Sales and GTM teams, and has previously worked with Salesforce and Gong. This role reports to the Senior Manager of Sales Operations.

Responsibilities
Be responsible for our field ticketing system, acting as first line support to the field

Hold responsibility for the end of month & end of quarter FP&A updates

Complete the onboarding and offboarding processes for the field & GTM teams

Own the internal documentation refresh cadence

Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts

Manage users within our tech stack

Assist with scoping, testing and rolling out new system processes

Be involved in FY Planning activities

Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized and not duplicative

Support the Sales Ops & GTM Ops teams with ad hoc requests

Qualifications
2+ years of experience in Sales Operations

Experience working for a high growth software/SaaS company

Solid understanding of Salesforce accounts, contact and lead objects

Great communication and interpersonal skills

Technically savvy with Google Suite

Energy, enthusiasm, and love of building

Additional attributes:
Experience with Gong, LinkedIn Sales Navigator or ZoomInfo

Familiarity with AI tools, including building AI-assisted workflows is a benefit

What to expect
First 30 days:
Immerse yourself in the Sales Ops ticketing queue to build familiarity with regular field requests and assume primary ownership of the queue

Establish baseline relationships with the RevOps team, key field stakeholders, and FP&A business partners

Review existing processes for recurring monthly reporting needs and shadow the onboarding/offboarding workflows for GTM team members

Conduct an initial audit of Salesforce data hygiene and user administration setups to spot immediate gaps and prioritize requirements

First 60 days:
Establish yourself as the go-to contact for routine field queries, resolving regular ticket requests within the defined SLA

Audit internal documentation, and connect with the relevant team member to begin required updates

Expand user administration and governance across core sales tools (Gong, LinkedIn Sales Navigator, ZoomInfo)

Execute on your initial review of our current data hygiene, and begin reviewing newly created accounts, flag duplicate records, identify missing data and correct standardization issues

Partner with Business Systems and RevOps leadership to shadow open Salesforce optimization projects

First 90 days:
Independently manage and execute the end-of-month and end-of-quarter FP&A update cade