Senior Implementation Engineer (EMEA)

About Docker
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub.
Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.
We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives!
This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process.
You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!

Responsibilities:
Customer Onboarding and Provisioning:
Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers

Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience

Iterate and improve on strategies and automations that streamline current workflows and tooling

Contribute to team knowledge base when finding solutions to common situations

Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction

Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships

Provide personalized customer onboarding with efficient, automated workflows.

Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.

Customer Experience and Relationship Management:
Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management

Champion a customer-first approach that balances personalized support with scalable processes.

Success Metrics:
Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Qualifications
Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role

Must have direct customer-facing, professional client/customer onboarding experience

Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies

Strong cross functional collaboration and customer relationship management

Excellent problem-solving, and communication skills

Proven track record of adapting, evolving, and continuously learning about cutting edge technologies

Your traits and characteristics:
You are a natural leader

You are excited to work in a start-up environment; you get in the weeds as part of the team

You are smart, innovative, and fun. You bring a sense of humor and humility to work every day