Senior Sales Operations Analyst

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Due to our continued growth, we are seeking a seasoned Sales Strategy and Operations professional to join our team. In this role, you will define and scale operational best practices, support sales strategy and planning, and drive data-informed decision-making across the sales organization. You will partner closely with sales management to assess business health, design and interpret key performance metrics, and identify opportunities to capture untapped market potential.

To succeed in this role, you need a solid understanding of sales processes and industry best practices. This is important, especially in a fast-growing environment. You should be able to predict how product releases, changing coverage models, and sales policy changes will affect the sales team. Then, you must turn that insight into effective sales execution and oversight. You will also lead system enhancements and reporting initiatives needed to establish, track, and present key sales performance indicators to senior management.

What You Will Be Doing

Analyze business health and present data-driven recommendations to senior management to support strategic decision-making and investment planning

Design and interpret key performance metrics, identify areas of weakness, and develop targeted plans to address gaps

Identify untapped market potential and design and implement sales plans to capture growth opportunities

Design and implement sales coverage models for the direct sales team, including territory alignment and forecasting

Perform ad hoc analysis to support sales strategy, planning, and executive-level reporting

Implement best practices that drive simplification, efficiency, and productivity improvements for sales users

Manage core sales operations functions including user setup, territory management, forecasting, and data hygiene

Conduct sales leader training sessions and develop change management materials to drive adoption of new processes and tools

What You Bring

Deep technical expertise in Salesforce with experience in related cloud-based or web-based technologies

Bachelor's degree and 3-5 years of experience in Sales Operations, Business Systems Analysis, or a similar function

Fluent in English as well as spanish

Self-starter mentality with the ability to shift priorities quickly, solve problems creatively, and deliver quality results under tight deadlines

Excellent written and verbal communication skills, including receptive listening and the ability to present complex ideas clearly to both technical and non-technical audiences.

Strong collaboration skills, with demonstrated ability to work across virtual and global cross-functional teams

Strong data and analytics acumen, with demonstrated ability to synthesize large datasets into actionable insights, build reporting frameworks, and drive data-informed decision-making across sales and revenue operations

Proficiency in SQL and BI tools (e.g., Tableau, Looker, Power BI, or similar), with hands-on experience writing queries, manipulating data, and delivering compelling dashboards and reports for stakeholders at all levels

Proven change management and process transformation experience, with a track record of leading adoption across complex organizations

Proactive, forward-thinking mindset with a solid creative problem-solv