Instructional Designer

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

You:

We are looking for an AI-native Instructional Designer to create high-quality, scalable, and engaging learning experiences that help customers, partners, and internal teams get the most value from Feedzai’s products.

This role goes beyond traditional content development. You will combine instructional-design fundamentals with modern AI-enabled workflows to design, build, test, and continuously improve learning content. You will use AI responsibly to accelerate research, content drafting, adaptation, localization, multimedia production, assessment creation, and learning analytics—while ensuring that all materials remain accurate, inclusive, secure, and aligned with Feedzai’s product and brand standards.

A key focus of the role will be creating engaging video content, in-app learning experiences, tutorials, certifications, and product education journeys. You will partner with Product, UX, Documentation, Customer Success, and subject-matter experts to translate complex fraud-prevention and risk-management capabilities into clear, role-based, actionable learning.

You will be curious about how AI is changing learning design: from adaptive and personalized content to AI-assisted simulations, scenario-based practice, and embedded, just-in-time guidance inside the product. You will help evolve Feedzai’s learning ecosystem so that it is more efficient to create, easier to maintain, and more effective for global audiences.

Your Day-to-Day:

1. Design AI-Enabled Learning Experiences

Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources.

Apply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies to create practical, engaging, and measurable learning experiences.

Use AI-enabled tools and workflows to accelerate content research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation.

Validate AI-assisted outputs with subject-matter experts and source documentation to ensure factual accuracy, product correctness, appropriate tone, and learner relevance.

Design learning experiences that combine self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support.

Explore responsible uses of generative AI to create realistic role-based scenarios, simulations, exercises, practice questions, and differentiated learning paths.

2. Create Multimedia and In-App Product Learning

Develop a range of digital learning assets, including video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences.

Script, storyboard, produce, edit, and maintain video-based learning content using tools such as Synthesia, Descript, Camtasia, Adobe Creative Cloud, or comparable platforms.

Create and maintain in-app training content using Pendo, or similar digital-adoption platforms, to support contextual learning directly within the Feedzai product.

Work with UX and Product teams to identify high-impact moments for embedded education, onboarding guidance, feature discovery, and contextual h