Customer Support Specialist

Back To All Positions Customer Support Latvia, Cyprus, Malta or Remote / Full-Time Customer Support Specialist Frently is seeking a dedicated Customer Support Specialist to join our team. You will be the first point of contact for our customers, helping them resolve issues and ensuring a positive experience with our platform. Requirements Excellent communication skills in English; additional languages are a plus.
1-2 years of experience in a customer support role, preferably in the iGaming industry.
Ability to handle customer inquiries and complaints with professionalism and empathy.
Proficiency in using customer support software and CRM systems.
Strong problem-solving skills and attention to detail.
Duties and Responsibilities Respond to customer inquiries via email, chat, and phone.
Resolve customer issues promptly and accurately.
Document customer interactions and maintain records in the CRM system.
Provide feedback to the team on common issues and potential improvements.
Assist in developing and updating customer support documentation and FAQs.
We offer excellent benefits Competitive salary and performance bonuses.
Comprehensive health insurance.
Opportunities for career growth within the company.
Team-building activities and social events.