Embroidery Operations & Digitizing Expert

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in converting artwork, logos, illustrations, and customer designs into optimized embroidery stitch files using Tajima DG16. This individual combines technical digitizing expertise, embroidery production knowledge, and quality control skills to create efficient stitch plans that run smoothly on commercial embroidery machines while maintaining the highest possible visual quality.

The ideal candidate understands not only how to digitize designs, but why specific stitch types, densities, underlays, pull compensation, and sequencing decisions affect production outcomes.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Advanced Embroidery Digitizing

Convert customer artwork into production-ready embroidery files.

Create efficient stitch paths that minimize trims, jumps, thread breaks, and machine downtime.

Digitize for multiple fabric types including: Performance apparel, Caps and structured hats, Knit garments, Woven garments, Heavy jackets, Bags and accessories

Apply proper stitch sequencing and object ordering.

Optimize designs for different embroidery machine brands and formats.

Tajima DG16 Expertise

Expert use of: Auto Punch, Manual Punch, Stitch Editor, Underlay Settings, Pull Compensation, Density Management, Pathing & Travel Runs, Appliqué Functions, Sequin Functions (if applicable), Cap Frame Digitizing, Lettering & Monogramming Tools, Vector Import & Cleanup

Troubleshoot production issues directly within DG16.

Production Optimization

Reduce stitch count without sacrificing quality.

Improve machine efficiency and production speed.

Analyze sew-outs and make corrections.

Create machine-ready files that require minimal operator intervention.

Quality Assurance

Review sew-out samples.

Identify causes of: Registration issues, Puckering, Thread breaks, Bird nesting, Poor coverage, Distortion

Implement corrective digitizing adjustments.

Technical Competencies

Advanced Digitizing Knowledge

Stitch Types

Expert understanding of: Satin stitches, Fill stitches, Tatami fills, Motif fills, Running stitches, Bean stitches, Zig-zag stitches, Edge-run stitches, Decorative stitches

Underlay Strategy

Deep understanding of: Edge Run, Center Walk, Zig-Zag, Double Zig-Zag, Combination underlays

Knows when each underlay type should be used based on: Fabric, Design size, Stitch type, Garment stability

Density Control

Ability to: Adjust density based on fabric type. Balance coverage versus stitch count. Prevent thread buildup and puckering.

Pull Compensation

Expert-level understanding of: Fabric distortion, Push and pull effects, Compensation adjustments by stitch angle and material

Sequencing & Pathing

Efficient object ordering. Minimized trims and color changes. Reduced machine movement. Logical sew sequence construction.

Production Knowledge

Machine Understanding

Experience with commercial embroidery equipment such as: Tajima, Barudan, SWF, Ricoma

Understands: Tension management, Needle selection, Stabilizer selection, Thread behavior, Machine limitations

Fabric Knowledge

Can digitize appropriately for: Cotton, Polyester, Fleece, Performance fabrics, Stretch fabrics, Leather, Twill, Structured caps.

What you’ll bring

Preferably with at least 2-3 years of professional experience

With expertise for Wilcom or Ta