Hub Manager

Location: 66 Fordhouse Blvd, Etobicoke, ON, M8Z 5X7

Shift: Monday to Friday from 8:00AM to 4:30PM

S'more about the team:

The Hub Manager will have oversight and responsibility over all functional areas within the facility and geographic delivery service area. Building from the ground up, you will shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day.

Lettuce share what this role will be responsible for:

Plan, execute and continually improve the day-to-day operations in the Delivery Hub, encompassing sortation processes, fleet management, route planning and coordination of on-road delivery operations

Accountability for meeting and exceeding KPIs, health & safety compliance, and customer service benchmarks

Strategic planning and forecasting; evaluate volumes and capacity, resolve problems, and address resource gaps

Own the financial and operational health of the site; manage P&L and budgeting

Validate fleet health and maintenance schedules, confirm vehicle demand and driver staffing / scheduling in-line with volume variability

Cultivate and sustain a culture of safety, positivity, inclusion and excellence

Manage the business relationship and performance of delivery partners / service providers through frequent reviews and alignment meetings. Create action plans that ensures business objectives and SLA’s are met

Assist in the development and optimization of key operational processes and standards

Work directly with management, external partners, service providers and cross-functional team members to properly execute company objectives and project timelines

Other duties as assigned

Sound a-peeling? Here's what we're looking for:

4+ years leadership experience in supply chain, transportation, or fulfillment companies

4+ years direct management experience of employees, contingent workforce, or third-party resources in a large scale environment

Valid Class 5 license (or equivalent in Canadian Province)

Ideally, you have experience in a leadership role in an in-sourced last mile delivery operation

Quantitative and analytical experience – must have exceptional MS Excel skills

Decisive, data-driven and customer-centric

Knowledge of fleet management and vehicle preventative maintenance

Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment

Strong interpersonal skills and self-motivated

Entrepreneurial with a strong attitude towards getting things done, comfortable working in a hands on environment

Let’s cut to the cheese, this is why you'll love it here:

Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.

Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!

RRSP Matching - Competitive RRSP matching program offered

Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.

Family Benefits - A parental leave top-up program for expectant parents.

Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.

Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!

Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a