IT Operations Engineer, Intelligent Platforms Alliance

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

About the role: What's in the Box

As an IT Operations Engineer joining the IT Operations Adaptive Squad, you will be the dedicated technical point of contact for our rapidly growing teams in Poland (Warsaw and Wroclaw). In this role, you will combine the energy and ownership of a startup environment with the foundation of a global tech organization. You will take full responsibility for local hardware lifecycles, streamline employee onboardings and offboardings, and deliver reliable, hands-on support. As our Polish presence scales toward a dedicated standalone site, you will also work closely with central network teams, local workplace operations, and site leadership to ensure seamless office technology and operations.

At HelloTech, flexibility and cross-functional collaboration are core to how we work. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects.

What you’ll do: The Recipe

Manage user lifecycles: Own the end-to-end IT onboarding and offboarding processes for team members in Warsaw and Wrocław, managing hardware preparation, setup, shipping, and device retrieval.

Maintain IT hardware & assets: Administer macOS and Windows devices throughout their lifecycle—handling device wiping, reissuing, coordinating vendor repairs, and maintaining accurate inventory within Snipe IT.

Deliver hands-on IT support: Provide clear, customer-centric technical support for local employees across Google Workspace, Jira, Confluence, and Active Directory.

Support infrastructure & expansion: Act as the primary on-site technical contact for central infrastructure teams, providing hands-on support for basic networking setup and local IT requirements during office moves or updates. Experience with LAN, WAN and WLAN infrastructures . Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless

Collaborate cross-functionally: Work closely with local site management and Workplace Operations to support broader operational and facilities needs when required.

Build clear documentation: Keep IT processes, hardware workflows, and troubleshooting guides up to date to ensure consistent practices across locations.

What you’ll bring: The Ingredients

Hands-on IT experience: Practical background in an IT support or IT operations role, with strong familiarity in supporting both macOS and Windows systems.

Asset management knowledge: Experience managing hardware provisioning, device wiping, vendor repair workflows, and tracking inventory in tools like Snipe IT.

Tooling familiarity: Working knowledge of Google Workspace, Atlassian Suite (Jira, Confluence), Intune, Jamf, SureMDM and Active Directory.

Strong communication skills: Clear, approachable, and custo