IT Administrator

We are looking for an IT Administrator to support and maintain our corporate IT environment, ensuring reliable day-to-day operations, a seamless user experience, and efficient management of end-user systems and SaaS platforms.

Provide end-user technical support by resolving requests through the ticketing system and ensuring high service quality
Administer and support corporate SaaS platforms, including Google Workspace, Slack, Microsoft 365, Miro, Jira, and other internal systems
Troubleshoot hardware, software, network, and VPN issues, performing root cause analysis to prevent recurring incidents
Manage user identity and access lifecycle, including access provisioning, modification, revocation, and validation of access requests
Perform technical diagnostics using system logs, terminal, and OS-level tools to resolve complex issues
Administer and maintain macOS and Windows workstations, ensuring stable and secure endpoint operations
Prepare, deploy, maintain, and recover end-user devices throughout the full hardware lifecycle, while maintaining accurate IT asset inventory
Collaborate with IT, Security, and IAM teams to continuously improve end-user services, operational processes, and system reliability

Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, basic routing and switching
Administration of macOS and Windows
Terminal / Command Line proficiency
Google Workspace and Microsoft 365 administration
Experience with Slack, Jira, Miro
MDM administration (Jamf or similar)
Technical documentation and knowledge base management
Incident documentation and troubleshooting guides
Process improvement mindset with experience optimizing IT support workflows
Excellent verbal communication skills in English