CS Content Designer

We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
Help evolve content guidelines and standards.

1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
Basic experience with analyzing support tickets or customer journey mapping (CJM).
Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
Experience with iterating and improving content based on feedback, research, and data.
Strong cross-functional collaboration skills.