E-Payment Services Manager

We are looking for a hands-on E-Payment Services Manager to own the operational performance, commercial efficiency, and cross-functional integration of our global network of Payment Service Providers (PSPs), acquirers, and local payment methods.
Managing PSPs requires negotiating rates, navigating vendor roadmaps without direct leverage, driving payout/settlement reconciliation, and solving complex payment routing issues. You will act as the key operational hub connecting our third-party PSPs with our internal teams.

Manage relationships with external PSPs, acquirers, and payment gateways globally. Navigate vendor roadmaps and push for feature prioritization and technical fixes
Monitor and optimize payment processing fees (MDR, fixed transaction costs, FX).
Drive unit economics improvement by optimizing routing across different PSPs.
Oversee settlement timelines, FX rates, reserves, and payout schedules alongside Treasury and Finance.
Coordinate ensuring accurate data flow for financial reconciliation, reporting, and audit requirements.
Liaise with Finance, Tax, and Treasury teams to resolve settlement gaps and discrepancies.
Track performance metrics (Authorization Rates, Conversion Rates, Technical Failures) by region, PSP, and payment method.
Oversee operational incident resolution during PSP downtime or processing degradation, solving the recurring patterns.
Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, and Engineering).
Facilitate onboarding of new payment providers, contract renewals, and audits.

5+ years of experience in Fintech, PSP management, or merchant payment operations (focus on performance, commercial relationships, negotiations, optimization and process improvement)
Proven track record of managing external commercial partners, negotiating processing fees/rates, and handling uncooperative vendor roadmaps.
Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting.
Strong experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams for reporting, auditing, and contract execution.
Ability to analyze payment processing logs, settlement statements, and conversion metrics to spot anomalies and optimize routing.
Business fluent in English (written and spoken).