Sales & Product Operations Specialist

inDrive Ads is inDrive's global advertising monetization business, partnering with media agencies, brands, and technology providers across multiple markets.

This role owns the operational path of every partnership: from first contact and NDA, through contracting, invoicing, and payment, to reporting and the ongoing contracting and billing inquiries that follow. It also supports Product Managers with vendor-facing operations during solution discovery.

Onboarding new counterparties
Initiate and complete NDA execution for every new relationship
Collect the internal and external paperwork required to open a counterparty: company documents, tax and banking details, compliance and KYC materials
Support Legal and Finance through counterparty compliance and due diligence checks by gathering the required documentation and following up on outstanding items
Set up the counterparty and deal records in ZIP and Zoho
Update and maintain relevant business information, especially revenue-related data, within the CRM system.
Contract execution
Prepare and route contracts, addenda, and insertion orders with agencies within the Big 5 holding groups, direct brands, and technology partners
Coordinate review and approval across Legal, Finance, Tax, and Sales
Manage signature through DocuSign, or paper originals where a counterparty cannot use e-signature
Anticipate what each subsequent step will require and flag it to the relevant stakeholders before it becomes a blocker
Follow up with counterparties and internal teams at a regular cadence until each document is signed and filed
Maintain complete and current contract records, including archiving of executed documents
Billing and invoicing
Issue invoices against signed contracts and delivered campaigns
Track the status of contracts, agreements, and invoices by market and counterparty, and escalate items at risk of falling behind
Anticipate where delays and bottlenecks are likely to arise and flag them to the relevant stakeholders early enough to be mitigated
Reconcile billing data across ZIP, Zoho, Workday, and Google Ad Manager
Handle post-invoicing items: credit notes, re-issued invoices, withholding tax documentation, and reconciliation of disputed amounts
Counterparty communication and inquiries
Own communication with counterparties on contracting, financial reporting, and billing, acting as their point of contact from NDA through to final settlement to post-transaction support (internal and external)
Serve as the reference point for internal questions on contracting, billing, and invoicing: status checks on a specific agreement or invoice, confirmation of amounts, entity, or market
Prepare aggregated summaries and reports requested by Tax, Accounting, and Finance
Respond to partner questions on invoices and contract terms after issuance
Product operations support
Partner with Product Managers through solution discovery, facilitating requests for vendor quotes and proposals on their behalf
Manage vendor communication to obtain pricing terms and documentation, and present the responses back to the PM in comparable form
Carry selected vendor agreements through the same NDA, contracting, and onboarding process
Reporting and process
Maintain a single view of contract and invoice status accessible to Sales, Product, and Finance
Produce recurring reporting on contracts in flight, revenue booked, and outstanding invoices
Build and maintain trackers and reconciliation files in Excel and Google Sheets
Identify recurring points of delay and propose process improvements

3+ years in sales operations, contract administration, or commercial operations, in adtech, media, SaaS, or a marketplace business
Direct experience running contracts end to end with external counterparties, including agencies or enterprise clients
Solid working understanding of billing and invoicing cycles and of commercial contract structures
Working knowledge of taxation principles relevant to cros