Business Operations Specialist

We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region.

Organize and Optimize Engagement Processes
Coordinate strategies to attract, activate, reactivate, and retain drivers
Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement
Lead and Motivate the Team
Lead and manage a team of agents focused on driver engagement
Conduct training sessions to develop key skills for user acquisition and activation
Foster a motivating and high-performance team environment
Manage KPIs and Funnel Efficiency
Monitor and optimize the entire driver funnel: from app installation to completing successful orders
Track and improve territory KPIs
Design and execute action plans to improve key metrics
Implement Motivational Programs
Create and execute incentive programs to boost agent and driver performance
Share performance feedback and insights to encourage continuous improvement
Support Activation & Reactivation Strategies
Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
Manage third-party partnerships to increase the number of new drivers onboarded
Monitor CRM & Communication Quality
Oversee call scripts and AI-driven communication tools
Continuously test and refine communication approaches for optimal user experience
Ensure all touchpoints deliver high-quality interactions
Execute City Launches
Travel within the country to support on-the-ground efforts for new city launches
Organize and lead local driver recruitment campaigns
Market Monitoring & Cross-Functional Collaboration
Stay on top of competitor activity (bonuses, offers, etc.)
Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities

Advanced English proficiency: Both written and verbal communication skills are required
Strong understanding of the sales funnel and how it applies to driver acquisition
Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
Experience in sales or recruitment, with a focus on meeting targets and performance optimization
Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
Availability for business travel to manage recruitment activities across different regions
Degree in Business Administration, Marketing, or a related field (either in progress or completed)
Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
Knowledge of local transportation regulations and market trends would be a plus