Account Executive, Small Business 2

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment

Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach

Provide timely and accurate forecasts and clear visibility on revenue performance

You’ll articulate Intercom’s value using the Command of the Message framework

You’ll forecast and plan pacing throughout each month and quarter

You’ll partner with SE’s to win flagship logos in the market

You’ll partner with R&D and Marketing to act as the voice of your customers

What skills do I need?

2+ years experience in closing role

1+ years selling SaaS products

Experience in outbound prospecting

Strong sales instincts and track record hitting and exceeding quota

Exceptional written and verbal communicator

Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes

Ability to close net new business in a competitive environment

Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

Catered lunch every weekday, plus a fully stocked kitchen

Regular compensation reviews - we reward great work!

Flexible paid time off policy

Healthcare stipend towards private health insurance for you and your partner/spouse

MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid
Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our