Staff Software Engineer, Site Reliability

Build AI contracting at enterprise scale. Ship it fast.
Ironclad is building AI on one of the most consequential datasets in enterprise software: over 2 billion contracts across thousands of the world's largest organizations. Contracts run every dollar, deal, and business relationship on the planet, and the AI transformation of this space is still largely uncharted. Engineers here are building agentic solutions to problems that haven't been solved yet, in a category that's still being defined. The feedback loop is short, the data is rich, and the people closest to the work are the ones deciding what gets built next. That ability to deliver impact quickly is why the the companies at the forefront of AI choose Ironclad to manage their contracts.
We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.
We’re looking for a Staff Site Reliability Engineer to help shape the cloud platform that powers Ironclad. You’ll join an experienced SRE team, work across engineering to identify reliability and scaling challenges, and lead solutions from design through production.

What you’ll do
Shape our direction. Help set the technical direction for SRE and the cloud platform. Partner with teams across Ironclad to identify needs, prioritize improvements, and build a roadmap for reliability, capacity, and platform capabilities.

Solve the whole problem. Identify reliability risks before they become incidents. Design and deliver changes that reduce risk and prevent recurring failures, carrying the work through to production.

Lead architectural decisions. Make informed tradeoffs across security, scalability, and performance. Document decisions so teams can understand the reasoning and build on it.

Keep our data layer fast and reliable. Contracts live in our databases, so database reliability is business reliability. Monitor, tune, and scale our relational and NoSQL systems, addressing capacity and performance issues before they affect customers.

Reduce toil through automation. Improve how we build, test, deploy, monitor, and recover. Prioritize automation that prevents errors and makes operations repeatable.

Strengthen our SRE practices. Bring fresh perspective to SLOs, incident response, postmortems, and capacity planning. Build on what works and close the gaps.

Own resilience end to end. Design and test backup, recovery, and disaster recovery capabilities, and strengthen data durability across storage and distributed systems.

Share ownership of production reliability. Participate in the SRE on-call rotation, including coverage outside business hours. Respond to production incidents, lead complex investigations, and improve alerting, runbooks, and automation to reduce recurring incidents and on-call toil.

Help the team grow. Mentor engineers, review designs and code, and share knowledge that makes the whole team more effective.

Work across teams. Partner with product engineering, security, support, and customer-facing teams. Join customer escalations when needed and investigate issues across unfamiliar parts of the product.

What you’ll bring
8+ years in SRE, DevOps, or infrastructure engineering, including experience as a technical lead for business-critical systems.

5+ years developing and maintaining production software in TypeScript or Python, including to