Senior Director, Business Development

Senior Director, Business Development | Retail, E-Commerce, Travel & Hospitality

Krisp is hiring a Senior Director of Business Development for retail, e-commerce, travel, and hospitality to build and own our commercial motion in this vertical globally. Krisp’s AI voice products run inside contact centers at scale, and this vertical matters most for multilingual demand, seasonal peaks, and cost per contact. The role targets retailers and marketplaces, direct-to-consumer brands, quick commerce and delivery platforms, airlines, online travel agencies, hotels, cruise lines, and car rental, plus the outsourcing partners and global capability centers (GCCs) that operate their care and reservations contact centers. This is a remote, US-based individual contributor role reporting directly to Krisp’s Chief Commercial Officer. Expect 30% to 40% travel.

What you’ll do
Market Expansion and Opportunity Creation
Build the pipeline across retail and e-commerce, marketplaces and platform sellers, consumer brands, travel, transportation, and hospitality, and the BPOs and GCCs that run their voice operations. Focus on the functions where voice volume concentrates: order management, customer service, and reservations.