Delivery Operations Manager - Token Factory

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical. We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

Post-Sales Operations

Own day-to-day operational processes across active PoCs and production customers

Ensure seamless transitions from PoC to production without loss of context

Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals

Define cleanup processes for customer offboarding and scope reductions

Triage incidents together with SA and Support, maintain clear escalation paths

Customer Lifecycle & Commercial Operations

Support transitions to new legal entities, updated contracts, and SKU changes

Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers

Align post-sales processes with broader Nebius Cloud standards

Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production

Operational Visibility

Maintain a single source of truth on customer health, active workloads, and contract status

Track upcoming renewals, capacity changes, and operational dependencies

Surface risks early and drive resolution across teams

Cross-Functional Coordination

Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery

Run structured operational reviews

Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers

Automation & Tooling

Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows

Identify where manual processes can be replaced with tooling

We expect you to have:

Experience in cloud, AI, or SaaS operations

You are comfortable working across sales, legal, finance, and engineering teams

You bring structure without adding bureaucracy

You are proactive in surfacing risks and improving execution

You can hold a conversation with a technical team without getting lost

What success looks like:

Active PoCs and production customers are visible and tracked

Transitions to production are structured and predictable

Commercial and operational changes reach customers without friction

Cross-team delivery clarity improves over time

Benefits & Perks:

Competitive compensation

Career growth and learning opportunities

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI projects

International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunit