Customer Education Manager

The Customer Education Manager will take full, end-to-end ownership of PVcase’s Customer Academy. This builder role is the first of its kind, responsible for creating a scalable education program that improves onboarding, accelerates time-to-value, increases product adoption, and reduces reliance on reactive support. You will work cross-functionally across Customer Success, Support, Product, and Marketing to ensure customers can self-serve and continuously learn as the platform evolves.

Set the direction. Own the customer education strategy and roadmap, connecting customer needs, product priorities, and business goals. Decide where education can make the greatest difference and focus effort accordingly.

Turn strategy into delivery. Lead initiatives from discovery through launch and improvement, coordinating contributors, managing dependencies, and making realistic decisions about scope and capacity.

Evolve the Academy and learning experience. Own the learning platform, course structure, and learner journey. Develop learning paths and certification programs for different roles and skill levels, with practical ways to demonstrate proficiency.

Bring expertise together. Work with technical experts to turn product knowledge and industry best practices into useful learning. Shape and assemble courses, coordinate production and reviews, and ensure materials remain accurate and accessible.

Make learning part of the customer journey. Partner with customer, technical, and product teams to promote education and connect it with onboarding, product releases, and ongoing adoption.

Experiment and improve. Speak with customers, test formats and delivery approaches, and use learner feedback, Academy analytics, and product usage to decide what to improve, expand or stop.

Build a program that scales. Establish practical processes for content creation, review, updates, and localization, working with technical contributors and translation services. Coordinate with Help Center, Community, and technical teams to create a connected experience.

Experience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results.

Strong ownership and judgment, with the ability to prioritize, coordinate contributors, and deliver independently.

A practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences yourself.

Clear communication and an analytical, experimental mindset. You’re comfortable making progress with incomplete information and adapting when something doesn’t work.

Preferred experience
You do not need to be a solar expert. We welcome candidates who are curious about our industry and willing to learn how our customers work.
Launching or scaling certification programs, customer academies, or multilingual education.

Supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows.

Proficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows (e.g., TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, Adobe Creative Cloud).

Recent experience with AI authoring tools to improve workflow and course content creation, including tools like ChatGPT, Gemini, and Claude.

What success looks like
More customers discovering, using, and benefiting from education, supported by clear priorities and a repeatable delivery process.

Improved enrollment, active learning, demonstrated proficiency, certification attainment, and learner feedback, alongside course completion.

Evidence of education contributing to faster onboarding, stronger product adoption, and fewer repetitive support inquiries, evaluated with partner teams over time.

About us
PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated s