Customer Activation Manager | Scaled

About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale

Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients

Help us maintain an industry leading satisfaction rate with our customers

Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You’ll Need
Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization

Exceptional project management and time management skills

Excellent verbal and written communication skills

Desire for ownership and growth in the role over time

Proven track record meeting weekly or monthly KPIs

Experience with owning a high volume book of business of 100+ customers at at time

Ability to anticipate customers’ needs and position product solutions accordingly

Nice to Haves
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

Experience with financial services sales

Experience at a high-growth startup

Benefits available to all full-time Ramp employees (Global)
Flexible PTO

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Pet insurance

In-office perks: lunch, snacks, drinks, and more

Relocation support to NYC or SF (as needed)

Canada
Group medical, dental, and vision coverage through Sun Life

Life, AD&D, and disability coverage

Fertility drug coverage (up to $4,000 lifetime)

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and