Manager, Fraud Operations

About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role
Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.

What You'll Do
Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)

Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products

Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency

Partner with risk strategy teams to create a closed loop process to enhance policies and procedures

Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency

Research emerging fraud trends to innovate on Ramp's decisioning systems and policies

Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling

Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

What You Need
Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud

Minimum 2 years of experience building and managing teams

Strong background in process development and improvement

Investigative and critical thinking skills

Excellent written and verbal communication skills

Experience integrating AI into your daily work

Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Nice-to-Haves
Experience with Regulation E, NACHA & Visa Core rules and regulations

Experience with Zendesk and Retool

Experience in high growth startups

Benefits available to all full-time Ramp employees (Global)
Flexible PTO

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Pet insurance

In-office