Manager, Application Engineering - ​​Atlassian Cloud Platform

As Manager, Atlassian Cloud Platform, you will lead the team responsible for the strategy, administration, governance, delivery, and operational health of Riot’s Atlassian Platform which currently includes Jira. You will manage a team of application engineers, administrators, solution architects, and/or analysts who partner with teams across Riot to build scalable systems of work, improve the Rioter experience, and enable better outcomes through thoughtful use of Atlassian technology.

Jira is a foundational enterprise capability for planning, delivering, and operating work across Riot. Jira supports and enables the majority of player-facing value streams at Riot. This is a player/coach role where you will set direction and create the conditions for your team to deliver, while maintaining enough craft depth to guide platform architecture, configuration, automation, integrations, security, service management, and operational decisions. You will partner closely with Information Technology, Information Security, Enterprise, and teams across Riot to balance customer needs, platform standards, risk, capacity, and near-term business priorities. For this role, success means building a healthy, high-performing team; delivering a dependable Jira platform; establishing clear and scalable governance; and providing a frictionless environment for our game teams and the teams that support them. Ultimately, you win when teams at Riot spend less time blocked and more time making great games for players.

Responsibilities:

Manage and evolve a team of 2-5 application engineers; coaching them, providing performance management, identifying growth opportunities, and ensuring positive results

Own the interviewing and onboarding process for new engineering team members

Establish healthy team processes for intake, prioritization, discovery, solution design, delivery, change management, documentation, and support.

Deliver platform capabilities and improvements against clear commitments, keeping stakeholders informed of progress, risks, dependencies, trade-offs, and changes in priority.

Plan for keep-the-lights-on work, technical debt, platform maintenance, licensing needs, and other necessary technical investments alongside roadmap delivery.

Facilitate alignment across teams when platform decisions affect multiple business units, Jira spaces, service portals, integrations, or governance domains.

Build strong relationships with Atlassian and relevant vendors; manage vendor performance, escalations, and technical direction.

Advocate for the team while ensuring decisions optimize for Riot and player value rather than for a single team or local preference.

Be accountable for the team’s output and successful delivery against commitments.

Promote contextual awareness of Riot’s company priorities, Information Technology strategy, Atlassian industry trends, and the needs of the teams that rely on Jira.

Build healthy relationships with other engineering teams across Riot globally, in order to foster cross-team collaboration

Required Qualifications:

2+ years of experience managing a team of technical individual contributors in an enterprise platform, SaaS administration, business systems, application engineering, or related environment.

6+ years experience working with Jira at enterprise scale where Jira is a business-critical platform, including environments with thousands of users, multiple sites, hundreds projects or spaces, substantial work-item volume, and complex configuration or integration needs.

Experience operating a large SaaS platform with attention to reliability, security, access control, change management, support, and lifecycle management.

Demonstrated ability to set goals, manage performance, provide direct feedback, coach talent, and address performance issues in a timely and respectful way.

Experience hiring technical individual contributors and building a high-quality team through structured, objective ass