People Operations Coordinator

Imagine the what. Build the how.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

Overview

This is a broad, hands-on role at the center of the People Team, and the first point of contact for colleagues in Boston and across the Americas. Around half your time goes on core People Operations: systems, records, documentation and the employee lifecycle. A quarter is spent advising managers and employees on everyday employee relations matters. The remaining quarter supports Workplace Experience: keeping our Boston office running well and helping deliver events people actually want to come to. This role is hybrid and requires presence on-site for 3 days a week in our Boston office.

It suits someone who enjoys variety and is equally comfortable handling a sensitive ER case in the morning, cleaning up HRIS data in the afternoon, and setting up for an all-hands the next day. You will get exposure across the whole People function and the chance to contribute real deliverables from day one. Here's how you'll contribute:

People Operations

Be the first point of contact for employee queries, resolving them through our case management system or pointing people to the information they need.

Maintain our People Systems, keeping people records accurate, delivering timely data to Payroll, and meeting federal, state and legal compliance requirements.

Maintain HR documentation, including personnel files in hard copy, shared drives and the HRIS; create and distribute offer letters, agreements and employment verifications.

Own the administrative side of the employee lifecycle: offers, agreements, onboarding, changes, leaves of absence and departures.

Coordinate onboarding so new joiners have everything they need to succeed on their first day, and run Day 1 Orientation for Boston starters.

Track spend against People budgets and support purchasing, vendor set-up and invoice processing.

Partner with teams across the People organization to deliver projects, improve processes and drive efficiencies in areas such as learning and development, career growth, performance management, employer branding and communications, wellbeing and mental health, and diversity and inclusion.

Leverage AI tools to speed up routine drafting, summarizing and tracking, while maintaining strong judgement around accuracy and confidentiality.

Employee Relations and Advisory

Act as first-line advisor on employee relations matters: absence and leave, performance concerns, accommodation requests, complaints and investigations. You'll triage cases and handle straightforward ones end to end.

Own the ER case log: record every case, track it through to resolution, and keep notes and documentation to an audit-ready standard.

Prepare ER documentation such as invite letters, outcome letters and separation paperwork, and take minutes at formal meetings.

Coach line managers through everyday people conversations, escalating complex, high-risk or multi-jurisdiction cases to the People Partner.

Provide Tier 1 policy interpretation, applying US federal and Massachusetts employment law and Scandit policy consistently and fairly.

Spot patterns across cases and flag recurring themes to the People Partner so we fix causes, not just symptoms.

Support policy work, drafting and reviewing policies, keeping the handbook current, and helping roll out changes with clear guidance for managers.

Workplace Experience and Events

Keep the Boston office running smoothly: supplies, kitchen stock, non-IT equipment, shared spaces and equipment, all in line with health and safety standards.

Coordinate in-person, virtu