Financial Connections TechOps Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story.

Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale.

What you'll do

Lead integration reliability and partner operations

Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it

Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability

Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape

Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment

Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination

Shape the agentic automation strategy

Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop

Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped, shipped reliably, and measurably reduce toil for the team over time

Build your team's capability to design and operate Human-in-the-Loop review systems—ensuring automation is deployed with the right safeguards, risk calibration, and operational ownership

Identify the manual, high-volume process categories that are ripe for elimination and sequence the work to deliver compounding leverage, not one-off fixes

Build and grow the TechOps function

Hire, onboard, and develop a team of TechOps Integration Reliability Engineers—your most important output is a highly capable, well-coached team that is genuinely energized by the mission

Build a team culture that values deep technical ownership, urgency and discipline in incident response, and a bias toward eliminating entire classes of problems rather than just resolving individual instances

Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal—su