Implementation Manager

About Unlimit
 
Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.
 
Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.
 
Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.

About the Role
You own the path from signed contract to first live transaction.
A merchant signs. Then someone has to read their stack, answer their API questions, debug their callbacks at 3pm on a Tuesday, fix what’s broken on our side, and keep the whole thing moving until money is flowing and the approval rate looks right. That someone is you.
This is a hands-on engineering role, not a coordination role. You will read logs, reproduce issues in sandbox, write the corrected request for the merchant’s developer, and ship fixes in our own services when the root cause is ours. Project management is a means here, not the job.
We are growing the Implementation team in the region, so you will also help define how this works: the tooling, the reusable answers, the escalation paths, and the documentation that stops the same question from being asked twice.
How Success Is Measured
One metric, three dimensions: integrations moved from signed to live transacting.
How many — volume of merchants you take live.
How fast — time from signature to first live transaction.
How well — approval rate on the traffic those integrations bring. An integration that goes live and then underperforms is not a finished integration.
Where You Sit
You report to the Implementation Managers Lead, who reports to the Head of PayCore. Day to day you work alongside Account Managers, who own the commercial relationship, and the engineering teams that own our services, whom you escalate to — and ship with — when the fix is on our side.
What You Will Do
Driving integrations to live (≈50%)
Take signed merchants through integration end to end: scope the setup, answer API and configuration questions precisely and in writing, unblock their developers, and stay on it until transactions are flowing.
Investigate problems end to end: read logs, trace requests across services, reproduce in sandbox, and name whether the root cause is our platform, the configuration, or the merchant’s implementation.
Diagnose and explain integration failures: failed callbacks, unexpected response codes, signature and authentication problems, transaction states that don’t match expectations.
Be the technical point of contact for Account Managers, and turn recurring questions into documentation, examples, and internal runbooks.
Hands-on engineering (≈40%)
Fix the merchant’s code with them: review the integration, point at the actual problem, write the corrected request or snippet that makes it work.
Fix bugs in our own services when the root cause is ours, working with the owning engineering team through to release.
Build small features and customisations needed for specific merchant setups — from the change itself through testing and rollout.
Write and maintain the tooling that makes all of the above faster: sample clients, diagnostic scripts, internal utilities.
Pre-sales support (≈5–10%)
Occasionally support the commercial team during a deal: answer a technical or security questi