Senior Digital Experience Research Analyst

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Veeam is looking for a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online. Sitting at the intersection of research, analytics, and digital strategy, you will own the full research lifecycle, from early discovery and user interviews through experimentation, measurement, and optimization, building the evidence base behind decisions across our global web presence. This is a role about bringing data to life: turning behavioral signals, test result s, and user voices into narratives that move executives to act. You will work with significant autonomy, influence strategy at the executive level, and partner across marketing, corporate technology, and creative services to make sure every digital experience is built on insight rather than assumption.

What You’ll Do

Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams

Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews

Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisions

Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations

Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement

Craft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presented

Build and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams

Technologies You’ll Work With

Adobe Analytics and Customer Journey Analytics

Adobe Target for personalization and testing

UserTesting for qualitative research

Microsoft Clarity for scroll maps, heatmaps, and session recordings

Survey and interview tools

What You’ll Bring

Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field

Proven experience defining and leading research strategy and programs

Strong expertise in qualitative and quantitative research methodologies

Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing

Demonstrated data storytelling ability, with examples of readouts that changed a decision

Strong understanding of user-centered design principles and familiarity with accessibility standards

Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization

Bonus Skills

Experience with large-scale websites or digital platforms, particularly business-to-business

Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar

Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting

Expe