Technical Account Manager - Egypt

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Technical Account Manager for Egypt

Cairo, Egypt

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

Support delivery and consulting services to meet Veeam Software solution design and deliverables

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

Assist with assessment and design of solutions as well as post-installation issues

Assist with Veeam Software solution implementation effort estimation

Create white papers, solutions guides, best practices, custom documentation, etc.

Deliver onsite knowledge transfer on Veeam Software solutions

Document configuration and completed activities

Analyze installed environments and guide optimal Veeam Software configurations

Facilitate communication between client and Veeam support

Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions

Provide input for improvement of process and documentation

Overnight business stays to meet company goals and objectives

What You’ll Bring

Minimum 5 years of experience in IT industry.

Fluency in English and French is a must-have requirement.

VMware VCP, Microsoft MCSE or equivalent experience

Prince 2, ITIL, PMP,  or equivalent experience

Bachelor’s Degree in technology required (A combination of education and experience will be considered)

Hands-on experience with Veeam’s Core products

Proven Consulting and Project Management experience

Excellent communication, interpersonal and relationship-building skills

Excellent presentation skills.

Significant experience and understanding of virtualization technologies such as VMware and Hyper-V

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc