NLP Data Science Researcher

Job Description About Us Verint is a global leader in Customer Experience (CX) Automation , helping iconic brands deliver measurable AI-driven business outcomes. With 30+ years of experience, our Open Platform and AI-powered solutions support ~10,000 organizations across 175+ countries, spanning industries such as financial services, healthcare, utilities, technology, and government. The Verint Israel site in Herzliya is our largest R&D center. We combine the strength of a global organization with the agility of a dynamic local team. Our hybrid work model moves fast and leverages cutting-edge technologies including NLP, Machine Learning, Speech & Text Analytics, Generative AI, and Agentic AI architectures to improve the daily lives of millions worldwide. About The Role Join our Analytics Research team and help shape next-generation Customer Engagement and Interaction Analytics solutions . You will design, research, and productionize advanced NLP and agent-based AI capabilities that autonomously reason, plan, and act across complex customer interaction workflows. You’ll work end-to-end—from foundational research and rapid experimentation to scalable deployment—building systems that combine LLMs, tools, memory, and orchestration to deliver trusted, enterprise-grade AI used by customers worldwide. Responsibilities What You’ll Do Research, design, and develop state-of-the-art NLP, LLM, and Agentic AI systems
Build and evolve autonomous and semi-autonomous agents for interaction analysis and customer engagement use cases
Advance analytics capabilities using reasoning, planning, tool use, and multi-agent collaboration
Tackle complex research problems over large-scale conversational and multimodal data
Collaborate on broader analytics initiatives, including scalable ML systems and data-intensive pipelines
Design and run experiments, evaluate agent behavior and model quality, and communicate results clearly
Take solutions from prototype to production, balancing research innovation with robustness and performance
Qualifications What We’re Looking For M.Sc. or Ph.D. in Computer Science, AI, Data Science, or equivalent practical experience
2–3+ years of industry experience in applied ML, NLP, or AI research
Strong foundation in Machine Learning, Deep Learning, and modern LLM-based architectures
Hands-on experience with PyTorch and/or TensorFlow
Proven experience with NLP and transformer-based models
Familiarity with or strong interest in Agentic AI concepts (tool use, planning, memory, orchestration, evaluation)
Strong problem-solving skills and algorithmic thinking
Excellent programming abilities and experience delivering production-quality systems
Proven ability to design experiments, analyze results, and present insights
Strong collaboration and communication skills
Nice to Have Experience building or evaluating LLM-based agents or multi-agent systems
Experience owning full ML lifecycles in production environments
Familiarity with large and complex codebases and system-level design
Experience with Linux/Windows, cloud platforms (AWS, Azure), and scalable AI infrastructure
Background in speech analytics, conversational AI, or customer interaction data
Why Verint? At Verint, your ideas matter. You’ll join a research-driven culture that values innovation, ownership, and impact. We encourage experimentation with emerging paradigms—like agentic AI —while giving you the support to turn research into production systems that solve meaningful, real-world problems. So, what do you say? Let’s talk. Job Info Job Identification 4039
Posting Date 05/20/2026, 09:30 AM
Locations IL-Israel-Herzliya