Customer Support Agent – Portuguese language-office based

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages. Position Overview The ideal candidate will be responsible for providing exceptional customer support in Portuguese for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred. Requirements · Fluent Portuguese speaker with intermediate English proficiency · Proven experience in customer support · Familiar with CRM systems and best practices · Strong communication skills with a customer-centric approach · Ability to multitask, prioritize, and manage time effectively · Excellent service orientation with a problem-solving mindset · Working from the Office in Belgrade, rotating shifts Benefits · Challenging and rewarding working environment · Competitive monthly salary with attractive commission structure · Opportunity for personal and career development within the Company · Office in the city center of Belgrade